Job Description
Exciting Opportunity at HealthFirst Solutions!
We're urgently hiring for Customer Service Representatives to join our dynamic healthcare team. If you're passionate about helping others and thrive in fast-paced environments, this is your moment. No experience? No problem – we provide comprehensive training!
Why Join Us?
- Immediate start date
- Competitive pay + benefits
- Career growth opportunities
- Supportive team culture
Walk-in Interviews: Visit us at 123 Business Park Drive, Sacramento, CA 95814 between 9 AM - 4 PM, Monday-Friday. No appointment needed!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve patient concerns efficiently while maintaining HIPAA compliance
- Process insurance claims and billing information accurately
- Collaborate with healthcare providers to ensure seamless patient experiences
- Document interactions in our CRM system with meticulous attention to detail
- Continuously update knowledge of healthcare services and regulations
- Contribute to team goals by meeting performance metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional communication and problem-solving skills
- Ability to remain calm under pressure in healthcare settings
- Basic computer proficiency with MS Office applications
- Strong organizational skills with attention to detail
- Customer service experience is a plus but not required
- Must pass background check and drug screening
- Authorization to work in the United States