Job Description
Immediate opening for Tech Support Specialist in Atlanta! Join our dynamic team at Nexus Tech Solutions where innovation meets impact. We're seeking a motivated professional to provide exceptional technical support to our enterprise clients. This urgent hire offers competitive compensation, comprehensive benefits, and the opportunity to make an immediate difference in a fast-paced environment.
Why join us?
- Start immediately – no delays!
- Competitive salary with performance bonuses
- Health, dental, and vision insurance
- Professional development opportunities
- Collaborative, tech-forward culture
Responsibilities
- Diagnose and resolve complex hardware/software issues for enterprise clients
- Provide remote and on-site technical support with SLA adherence
- Document all interactions using ticketing systems (Jira, ServiceNow)
- Train end-users on new technologies and best practices
- Collaborate with engineering teams for escalated issue resolution
- Monitor system performance and proactively address potential issues
- Contribute to knowledge base creation and maintenance
Qualifications
- 3+ years of enterprise-level technical support experience
- CompTIA A+/Network+ certification or equivalent
- Expertise in Windows, macOS, and cloud platforms (AWS/Azure)
- Strong diagnostic and troubleshooting skills
- Excellent written and verbal communication abilities
- Experience with ITSM tools (ServiceNow, Jira)
- Bachelor's degree in IT or related field preferred
- Ability to work flexible hours including on-call rotations