Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in Columbus, OH! We're urgently hiring motivated professionals to start immediately and deliver exceptional technical support to our growing client base. This premium opportunity offers competitive compensation, career advancement, and a collaborative environment where your expertise makes an impact.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across diverse platforms
- Implement and maintain security protocols to protect company infrastructure
- Collaborate with cross-functional teams to optimize IT operations
- Document solutions and create technical knowledge base articles
- Train end-users on best practices and system usage
- Monitor system performance and proactively address potential risks
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong problem-solving skills with ability to troubleshoot under pressure
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira)
- CCNA or network administration certification preferred