Job Description
We are looking for a highly motivated and skilled IT Support Specialist to join our team in Mesa, AZ. This is an urgent hiring opportunity for a professional who thrives in a fast-paced environment and is passionate about solving complex technical issues.
Why Join Us?
- Competitive salary package.
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement.
- A collaborative and inclusive workplace culture.
If you are ready to take your career to the next level, apply today!
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Manage and troubleshoot user accounts, permissions, and Active Directory.
- Install, configure, and maintain desktop environments, printers, and peripherals.
- Perform regular system updates, patch management, and security audits.
- Collaborate with the engineering team to implement new IT solutions.
- Document all incidents, solutions, and technical procedures accurately.
Qualifications
- Minimum of 2-4 years of experience in IT support or help desk roles.
- CompTIA A+ or Microsoft Certified Professional (MCP) certification preferred.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and troubleshooting methodologies.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent verbal and written communication skills.
- Ability to work independently and prioritize multiple tasks effectively.