Job Description
Join TechSolutions Inc., a leading tech innovator, as we expand our Milwaukee operations! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is a high-impact role offering competitive compensation, comprehensive benefits, and rapid career advancement opportunities. Work in a dynamic environment where your expertise directly impacts business success and customer satisfaction.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripheral devices
- Collaborate with cross-functional teams to resolve complex technical problems
- Document all IT procedures, incidents, and resolutions in service management systems
- Conduct regular system audits and implement security best practices
- Train end-users on new technologies and software applications
- Manage inventory and procurement of IT assets
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience
- Proficiency in Windows OS, Active Directory, and cloud services
- Strong troubleshooting skills with network diagnostics tools
- CompTIA A+/Network+ certification preferred
- Excellent communication and customer service abilities
- Ability to work independently and manage multiple priorities
- Valid driver's license and reliable transportation