Job Description
Immediate opening for IT Support Specialist in San Jose, CA! TechSolutions Inc. is urgently hiring a dedicated professional to join our dynamic team. We offer competitive compensation, comprehensive benefits, and a collaborative work environment. If you're passionate about technology and delivering exceptional customer service, apply now and start your career with us!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Resolve user tickets via phone, email, and remote support tools
- Document IT processes and maintain asset inventory
- Collaborate with senior engineers on complex system deployments
- Conduct routine system backups and security updates
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of hands-on technical support experience
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software/network issues
- CompTIA A+ or Network+ certification preferred
- Excellent communication and customer service skills