Job Description
Join our dynamic team at CityConnect Careers! We're urgently hiring passionate Customer Service Representatives in San Francisco. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Help shape our community's service experience while growing your career in a supportive, fast-paced environment.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions and update CRM systems accurately
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for resolution time and customer satisfaction
- Proactively identify opportunities for service enhancement
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal and written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Local San Francisco residency required