Job Description
Join our dynamic team at MetroTech Solutions, San Antonio's leading IT service provider! We're urgently hiring motivated Tech Support Specialists to deliver exceptional customer service and resolve technical challenges for our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install and configure network equipment, workstations, and peripherals
- Document technical procedures and maintain accurate service logs
- Provide training to end-users on new technologies and systems
- Collaborate with senior engineers to resolve complex technical problems
- Monitor system performance and implement preventive maintenance
Qualifications
- Associate degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years of technical support experience in Windows/macOS environments
- Strong troubleshooting skills with networking fundamentals (TCP/IP, DNS)
- Excellent written/verbal communication and customer service abilities
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Valid Texas driver's license for occasional client site visits