Job Description
We're urgently hiring a dedicated IT Support Specialist to join our dynamic team in Dallas, TX! This local opportunity offers immediate start and competitive benefits. As a key member of our IT department, you'll provide critical technical support to ensure seamless operations across our organization. We're looking for a proactive problem-solver who thrives in fast-paced environments and values customer service excellence. Join a company that invests in its people and offers clear career growth paths. Apply today to become part of our innovative tech community!
Responsibilities
- Provide on-site and remote technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems, laptops, and peripheral devices
- Diagnose and resolve complex technical problems with minimal supervision
- Document all support tickets, resolutions, and system configurations
- Collaborate with cross-functional teams to implement IT infrastructure projects
- Train employees on new technologies and best practices
- Monitor system performance and proactively address potential issues
- Ensure compliance with cybersecurity protocols and company policies
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience in a corporate environment
- Strong proficiency with Windows OS, Active Directory, and Microsoft Office Suite
- Certification in CompTIA A+, Network+, or similar highly preferred
- Excellent troubleshooting skills with ability to work under pressure
- Strong communication skills and customer service orientation
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Valid driver's license and reliable transportation for on-site support