Job Description
Join our dynamic team at MetroTech Innovations as we revolutionize Detroit's tech landscape! We're urgently seeking a motivated IT Support Specialist to deliver exceptional technical solutions to our growing client base. This high-impact role offers competitive compensation, comprehensive benefits, and rapid career advancement in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Implement and maintain cybersecurity protocols across client systems
- Diagnose and resolve complex technical issues with minimal downtime
- Deploy and configure cloud solutions including AWS and Microsoft Azure
- Document technical processes and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server, Active Directory, and PowerShell
- Strong experience with cloud platforms (AWS/Azure/GCP)
- Excellent troubleshooting skills with diagnostic tools
- Ability to work under pressure in fast-paced environments
- Valid Michigan driver's license and reliable transportation