Job Description
Join our dynamic team at TechSolutions Inc. as we expand our Memphis operations! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. This high-impact role offers rapid career advancement in a cutting-edge environment.
As a cornerstone of our technical support division, you'll troubleshoot complex systems, implement innovative solutions, and contribute to our award-winning service culture. Enjoy competitive benefits, flexible scheduling, and opportunities for professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage network infrastructure including routers, switches, and firewalls
- Implement cybersecurity protocols and maintain compliance standards
- Document technical procedures and create user training materials
- Collaborate with cross-functional teams to optimize system performance
- Provide remote and on-site technical support to enterprise clients
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Active Directory, VPN configurations, and cloud services
- Strong problem-solving skills with analytical approach to complex issues
- Excellent communication abilities with diverse technical/non-technical audiences
- Experience with ticketing systems (ServiceNow/Jira) preferred