Job Description
Join our dynamic team at TechSolutions Inc., a leading technology firm serving Milwaukee's thriving business community. We're urgently seeking a motivated IT Support Specialist to join our growing team and deliver exceptional technical support to our diverse clientele. This is an immediate opportunity to make a significant impact in a fast-paced environment with competitive benefits and career growth potential. Apply now – positions filling quickly!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure issues
- Install, configure, and maintain servers, workstations, and peripheral devices
- Monitor system performance and implement security protocols
- Collaborate with cross-functional teams on technology projects
- Document technical procedures and create user documentation
- Train end-users on new systems and best practices
- Manage ticketing systems and SLA compliance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ or equivalent certification required
- Proficiency in Windows Server administration and Active Directory
- Strong knowledge of cloud platforms (AWS/Azure preferred)
- Excellent troubleshooting and problem-solving abilities
- Valid Wisconsin driver's license required for on-site visits
- Experience with ServiceNow or similar ITSM tools
- Bachelor's degree in Computer Science or related field preferred