Job Description
Join our dynamic team at TechSolutions Inc. and make an immediate impact in the heart of Oklahoma's tech scene! We're urgently hiring a skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. This full-time position offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in a collaborative environment. If you're passionate about solving complex technical challenges and thrive in fast-paced settings, apply now!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain computer systems, networks, and peripherals
- Document technical procedures and create user training materials
- Collaborate with cross-functional teams to implement IT solutions
- Monitor system performance and troubleshoot network connectivity problems
- Manage user accounts and security protocols
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA A+ or Network+ certification required
- Proficiency in Windows OS, Active Directory, and cloud services
- Strong troubleshooting skills with network and hardware issues
- Excellent communication and customer service abilities
- Experience with helpdesk ticketing systems (e.g., ServiceNow)
- Valid Oklahoma driver's license (for occasional on-site visits)