Job Description
Immediate opening for IT Support Specialist in Richmond, VA! Join our dynamic team and hit the ground running in a fast-paced environment. We're seeking a tech-savvy professional to resolve critical system issues, optimize network infrastructure, and deliver exceptional user support. If you're ready to make an impact from day one, apply now!
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ endpoints
- Implement cybersecurity protocols and data protection measures
- Manage cloud infrastructure (AWS/Azure) and backup systems
- Provide Tier 2-3 technical support to internal stakeholders
- Document IT procedures and maintain system documentation
- Collaborate with cross-functional teams on technology deployments
- Monitor system performance and proactively address bottlenecks
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA Security+ and Network+ certifications required
- Proficiency in Windows Server 2019/2022 and Active Directory
- Experience with ticketing systems (ServiceNow/Jira)
- Strong analytical and troubleshooting abilities
- Excellent written/verbal communication skills
- Ability to work flexible hours including on-call rotations