Job Description
Join our dynamic team at Baltimore Tech Solutions and kickstart your career immediately! We are urgently hiring for an IT Support Specialist to join our growing team in Baltimore, MD. This is a fantastic opportunity for someone looking to make an immediate impact and grow with a forward-thinking company.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues
- Manage and maintain company IT infrastructure including servers and cloud systems
- Implement cybersecurity protocols and conduct regular system audits
- Collaborate with cross-functional teams to optimize IT workflows
- Create and maintain documentation for IT systems and procedures
- Monitor system performance and resolve critical incidents promptly
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA Network+ or Security+ certification required
- Proficiency in Windows Server administration and Azure cloud services
- Strong troubleshooting skills for complex technical issues
- Experience with ITIL or ITSM frameworks
- Excellent communication and customer service abilities