Job Description
Immediate opportunity for IT Support Specialist in Detroit! Join our dynamic team and start your career today. We're seeking a tech-savvy professional to provide critical support and maintain our digital infrastructure. If you're ready to hit the ground running, apply now!
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues
- Manage network security protocols and system updates
- Diagnose and resolve hardware/software malfunctions
- Document incidents and maintain service logs
- Collaborate with cross-functional teams on IT projects
- Train users on new technologies and best practices
- Monitor system performance and optimize workflows
Qualifications
- 2+ years of IT support experience
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows/macOS/Linux environments
- Strong knowledge of networking fundamentals
- Excellent problem-solving and communication skills
- Experience with helpdesk ticketing systems
- Ability to work flexible hours including weekends
- Valid Michigan driver's license (required for on-site visits)