Job Description
Immediate opening for IT Support Specialist in Phoenix, AZ! Join our dynamic team at TechSolutions Inc. and hit the ground running in this critical role. We're seeking a tech-savvy professional to resolve system issues, maintain network infrastructure, and deliver exceptional user support. If you're ready to start your career immediately and make an impact, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage network infrastructure including routers, switches, and firewalls
- Provide Tier 1/2 technical support to 100+ employees
- Implement security protocols and conduct vulnerability assessments
- Document IT processes and maintain knowledge base
- Collaborate with cross-functional teams on system upgrades
- Monitor system performance and optimize resource allocation
Qualifications
- 2+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for Windows/macOS/Linux systems
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work flexible hours including on-call rotation