Job Description
We're urgently seeking a dynamic IT Support Specialist to join our award-winning team in Washington DC! This is your chance to launch your career immediately with a forward-thinking tech leader. You'll be the hero behind our seamless digital operations, empowering colleagues with cutting-edge solutions while working in our vibrant downtown headquarters. Don't miss this rare opportunity to make an immediate impact!
Responsibilities
- Provide rapid-response technical support for hardware, software, and network issues
- Deploy and maintain cybersecurity protocols across 500+ endpoints
- Optimize cloud infrastructure (AWS/Azure) for peak performance
- Lead cross-departmental IT training initiatives
- Document SOPs and create knowledge base articles
- Collaborate with vendors for hardware procurement and RMA processes
- Monitor system health using Nagios and Splunk dashboards
Qualifications
- CompTIA Security+ or equivalent certification (within 6 months)
- 3+ years hands-on experience with Windows Server 2019+ and Active Directory
- Proficiency in PowerShell scripting and automation tools
- Strong background in endpoint protection solutions (CrowdStrike/Sentinel)
- Excellent verbal/written communication skills
- Ability to manage high-pressure situations with calm professionalism
- Relevant degree in Computer Science or related field