Job Description
Join Boston's fastest-growing tech firm! We're urgently hiring local talent for immediate start positions. This is your chance to launch your career in a dynamic environment with competitive benefits and growth opportunities. Apply today to secure your spot!
Responsibilities
- Provide exceptional technical support to Boston-area clients via phone, email, and in-person
- Diagnose and resolve hardware/software issues for enterprise systems
- Document all interactions and resolutions in CRM systems
- Collaborate with cross-functional teams to maintain service excellence
- Conduct on-site installations and maintenance as needed
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- 1+ years of customer service or technical support experience
- Proficiency with Windows/macOS and network troubleshooting
- Strong problem-solving and communication skills
- Ability to work flexible hours including occasional weekends