Job Description
Join our dynamic team at TechSolutions Inc. as an Urgent Tech Support Specialist in San Jose! We're seeking a passionate professional to deliver exceptional customer service and resolve technical challenges for our growing client base. This is a high-impact role offering career growth in a collaborative environment. If you thrive in fast-paced settings and possess strong problem-solving skills, we encourage you to apply today!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide remote and on-site technical support within San Jose area
- Document cases and maintain accurate ticketing systems
- Train end-users on new technology implementations
- Collaborate with cross-functional teams for complex troubleshooting
- Monitor network performance and security protocols
- Conduct regular system audits and preventive maintenance
Qualifications
- 3+ years of technical support experience in IT environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows/macOS, networking fundamentals, and cloud platforms
- Strong communication skills with ability to explain technical concepts
- Experience with ticketing systems (ServiceNow, Zendesk)
- Valid California driver's license for local travel
- Ability to work flexible hours including weekends
- Bachelor's degree in Computer Science preferred