Job Description
Join our dynamic team at Apex Solutions Group in Charlotte, NC! We're urgently seeking a Tech Support Specialist to join our innovative IT department. This is your chance to start immediately in a fast-paced environment where your expertise directly impacts our clients' success. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career growth.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows and Mac environments
- Implement cybersecurity protocols and maintain system integrity
- Collaborate with cross-functional teams to optimize IT infrastructure
- Document technical procedures and create user training materials
- Manage service tickets using JIRA and Zendesk platforms
- Support cloud migration projects (AWS/Azure)
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ or equivalent certification required
- Proficiency in Active Directory, VPN, and endpoint management
- Strong scripting skills (Python, PowerShell, or Bash)
- Experience with ticketing systems and ITIL frameworks
- Excellent problem-solving and communication abilities
- Ability to work flexible hours including weekends for critical incidents