Job Description
Immediate Opening in Philadelphia! Metro Solutions LLC is urgently hiring a Customer Service Specialist to join our dynamic team.
Join our award-winning team and become the face of our brand! We're seeking a passionate individual to deliver exceptional customer experiences and drive our mission forward. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities in the heart of Philadelphia.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with empathy and efficiency
- Update customer records in Salesforce CRM system
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed monthly KPIs for resolution time and satisfaction scores
- Identify upsell opportunities through consultative conversations
- Participate in weekly training sessions on product updates
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends
- Philadelphia residency required for local hiring initiative