Job Description
Urgent Hiring: Immediate Walk-in Interviews
Are you looking for a rewarding career in Information Technology? Global Tech Innovations is currently expanding our team and hosting immediate walk-in interviews for a dedicated Technical Support Specialist. If you possess a passion for problem-solving and a knack for technology, we want to meet you.
Join a leading organization in Houston, TX, and enjoy a competitive salary, comprehensive health benefits, and a collaborative work environment. Don't miss this opportunity to advance your career today.
Why Join Us?
- Competitive hourly wage ($18.00 - $28.00)
- Health, Dental, and Vision Insurance
- Retirement Plan (401k) with matching
- Professional development and training programs
- Modern office amenities and a supportive team culture
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat to resolve hardware and software issues.
- Troubleshoot network connectivity problems and diagnose complex system errors efficiently.
- Install, configure, and maintain computer systems, printers, and peripherals for internal and external clients.
- Maintain accurate and up-to-date documentation of technical issues and resolutions in the knowledge base.
- Collaborate with the IT engineering team to escalate and resolve critical system outages.
- Conduct basic training sessions for new employees regarding company software and hardware standards.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or related field preferred.
- Minimum of 1-2 years of experience in a technical support or help desk role.
- Strong knowledge of Windows, Linux, and macOS operating systems.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work in a fast-paced environment and handle multiple tickets simultaneously.
- Problem-solving mindset with a customer-first approach.