Job Description
Are You Ready to Rock Your Weekends?
Apex Support Solutions is looking for energetic, dedicated individuals to join our team as Weekend Customer Service Representatives. If you thrive in a fast-paced environment and want to earn competitive pay while enjoying your weekdays off, this is the perfect opportunity for you. We offer immediate openings and a supportive culture that values your time and effort.
Why Join Us?
- Flexible Schedule: Focus on your personal life during the week.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Immediate Start: Onboarding starts as soon as you are hired.
- Modern Work Environment: State-of-the-art facilities in Oklahoma City.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on resolving issues quickly and professionally.
- Process orders, returns, and exchanges accurately within established timeframes.
- Maintain a deep knowledge of our products and services to provide accurate recommendations.
- Document customer interactions and feedback in our CRM system for continuous improvement.
- Collaborate with the team to ensure high-quality service standards are met during weekend shifts.
- Identify and escalate complex issues to the appropriate management personnel.
- Adhere to all company policies and procedures regarding data privacy and security.
Qualifications
- High school diploma or equivalent required; associate’s degree preferred.
- Previous customer service experience is a plus, but we are willing to train motivated candidates.
- Strong verbal and written communication skills.
- Ability to work independently with minimal supervision during weekend shifts.
- Proficiency in basic computer applications (Microsoft Office Suite) and typing speed of 40+ WPM.
- Reliable internet connection if working remotely (on-site option available).
- A positive attitude and a genuine desire to help customers.