Job Description
Are you a tech-savvy professional seeking a role that fits your weekend schedule? Apex Tech Systems is looking for a dedicated Weekend IT Support Specialist to join our growing team in Atlanta, Georgia. We pride ourselves on delivering top-tier technical solutions and offer a dynamic work environment where your skills are valued. If you are ready to start immediately and want a role that offers stability and growth, we want to hear from you.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and escalate complex tickets to the appropriate L2/L3 teams when necessary.
- Document all support interactions, troubleshooting steps, and resolutions in our ticketing system.
- Collaborate with the weekday support team to ensure seamless continuity of operations.
- Conduct routine system maintenance and software updates during off-peak hours.
- Maintain a high level of professionalism and customer satisfaction at all times.
Qualifications
- Minimum of 2 years of experience in IT support or help desk roles.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Excellent verbal and written communication skills.
- Ability to troubleshoot problems independently under pressure.
- High school diploma or equivalent; Associate's degree in IT is a plus.
- Reliable transportation for occasional on-site visits.