Job Description
Are you a tech-savvy problem solver looking for a rewarding weekend role? We are seeking a dedicated IT Support Specialist to join our dynamic team in the heart of Milwaukee, WI. This is a fantastic opportunity to leverage your technical skills while enjoying the best of both worlds: competitive compensation and time off during the week.
At Milwaukee Tech Solutions, we pride ourselves on delivering top-tier IT services to local businesses. As a Weekend Support Specialist, you will be the first line of defense for our clients, ensuring their operations run smoothly even when the office is quiet. If you are looking for a stable, professional environment with a focus on employee growth, apply today.
Responsibilities
- Provide tier 1 and tier 2 technical support for hardware, software, and network connectivity issues.
- Manage and prioritize the IT helpdesk ticket queue to ensure timely resolution of client issues.
- Perform routine hardware installations, updates, and troubleshooting for desktops, laptops, and printers.
- Assist in maintaining the security and integrity of the local network infrastructure.
- Document all technical interventions and resolutions in the internal knowledge base.
- Collaborate with the full-time support team during handover periods to ensure continuity of service.
Qualifications
- Minimum of 1-2 years of experience in IT support or helpdesk roles.
- CompTIA A+ or Network+ certification is highly preferred.
- Strong understanding of Windows and macOS operating systems.
- Experience with remote desktop tools and ticketing systems (e.g., Jira, ServiceNow).
- Must be available to work on Saturdays and Sundays.
- Excellent problem-solving skills and a customer-centric attitude.