Job Description
Are You Ready to Master the Weekend?
At Apex Data Systems, we believe that the best technical support happens when you have the focus and energy to solve complex problems without the Monday-Friday commute. We are seeking a highly motivated Weekend IT Support Specialist to join our growing team in Tampa, FL. If you prefer a schedule that gives you your weekdays free, this is your chance to join a top-tier tech company.
As a Weekend Specialist, you will be the first line of defense for our internal and external clients, ensuring seamless operations and maintaining the highest standards of technical excellence.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays free while earning a competitive wage.
- Modern Tech Stack: Work with the latest hardware and software solutions.
- Professional Growth: Opportunities to cross-train in other technical domains.
- Supportive Culture: A collaborative environment that values your expertise.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and remote desktop.
- Diagnose and troubleshoot hardware malfunctions, printer issues, and operating system errors.
- Manage and maintain the inventory of IT equipment and supplies during the weekend shift.
- Document all technical tickets, resolutions, and customer interactions in the ticketing system.
- Collaborate with the Weekday IT team to ensure continuity of support and knowledge transfer.
- Conduct routine system checks and security updates to ensure data integrity.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-2 years of experience in technical support, help desk, or IT operations.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common peripherals.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability to work weekends (Saturday and Sunday) on a recurring basis.
- Ability to prioritize tasks effectively and work independently with minimal supervision.