Job Description
We are seeking a highly motivated Weekend Shift Specialist to join our growing team in San Jose, CA. If you are looking for a dynamic role with immediate start opportunities and a competitive hourly rate, this is the perfect fit for you.
As part of our technical support division, you will be responsible for maintaining system uptime and providing exceptional customer service to our clients during off-peak hours. Your expertise will ensure seamless operations and client satisfaction.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal and external clients via phone and email.
- Diagnose and resolve hardware and software issues efficiently during weekend shifts.
- Maintain accurate and up-to-date documentation of all technical support tickets and resolutions.
- Monitor system performance and alert the team to any critical issues or anomalies.
- Collaborate with the core team to implement long-term solutions for recurring technical problems.
- Ensure strict adherence to company security protocols and data privacy standards.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or technical customer service.
- Proficiency in troubleshooting Windows, Linux, and Mac operating systems.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Excellent written and verbal communication skills.
- Associate’s degree in Computer Science or related field is a plus.