Job Description
Join Metro Retail Services as a Weekend Shift Supervisor and lead our dynamic team in delivering exceptional customer experiences during peak weekend hours. This role offers flexible scheduling and competitive compensation in the heart of Detroit's thriving retail district. Perfect for individuals seeking work-life balance while advancing their careers in a fast-paced environment.
Responsibilities
- Manage 5-8 team members during weekend shifts, ensuring optimal staffing and task delegation
- Handle customer inquiries, resolve conflicts, and maintain high service standards
- Monitor inventory levels, process shipments, and conduct cycle counts
- Enforce safety protocols and maintain store cleanliness and organization
- Train new staff on POS systems, product knowledge, and customer service best practices
- Generate daily sales reports and provide actionable insights to management
Qualifications
- Minimum 2 years supervisory experience in retail or hospitality
- Strong leadership and conflict resolution abilities
- Proficient with POS systems (e.g., Square, Shopify) and inventory software
- Flexible availability including weekends and holidays
- High school diploma or equivalent; college degree preferred
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs and stand for extended periods