Job Description
Are you a technical expert looking for a flexible schedule? We are hiring immediately for a Weekend Shift Technical Support Specialist in Charlotte, NC!
Join a leading IT solutions provider in North Carolina where you can enjoy competitive pay and a great work-life balance. As a Weekend Specialist, you will be the first line of defense for our clients, ensuring critical systems run smoothly while they enjoy their time off. This is a high-impact role for tech-savvy individuals who want to make a difference without sacrificing their weekends.
Why Apply?
- Competitive hourly rate ($20-$28/hr).
- Flexible weekend schedule (Sat/Sun).
- Opportunity for full-time conversion.
- Modern office environment in Charlotte.
Responsibilities
- Provide tier-2 technical support for hardware, software, and network issues via phone and ticketing systems.
- Perform system maintenance, updates, and backups during off-hours to ensure 99.9% uptime.
- Diagnose and resolve complex technical problems for end-users efficiently.
- Maintain accurate documentation of all incidents and resolutions in the knowledge base.
- Assist in the deployment of new hardware and peripherals for incoming weekend staff.
- Collaborate with the on-call team to escalate critical issues outside of business hours.
- Conduct on-site support for internal company events.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Previous experience in technical support, help desk, or IT administration.
- Strong working knowledge of Windows, Linux, and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to troubleshoot independently and work well in a team.
- Must be available to work weekends (Saturday and Sunday).
- A+ Certification is a plus but not mandatory.