Job Description
We are currently seeking a highly motivated Weekend Shift Technical Support Specialist to join our elite team in Austin, Texas. If you are looking for a role that offers immediate impact and the flexibility of weekend hours, this is your opportunity.
At Apex Technical Solutions, we pride ourselves on delivering top-tier technical support to our clients. We are looking for individuals who are detail-oriented, possess strong problem-solving skills, and thrive in a fast-paced environment. This position offers a competitive salary and the chance to work with cutting-edge technology.
Why Join Us?
- Immediate Start: Onboard and begin contributing within days.
- Competitive Pay: Earn between $22.00 and $30.00 per hour based on experience.
- Flexible Schedule: Enjoy your weekdays free while working high-impact weekend shifts.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware and software issues via phone and remote desktop.
- Manage and update customer databases with high accuracy and attention to detail.
- Document all technical issues and resolutions in our ticketing system to maintain a comprehensive knowledge base.
- Collaborate with the team to develop solutions for complex technical challenges.
- Conduct routine quality assurance checks on all support tickets to ensure 100% customer satisfaction.
- Maintain a professional and positive demeanor when interacting with clients during peak weekend hours.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Proven experience in technical support, customer service, or data entry.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage time effectively during shift hours.
- Excellent verbal and written communication skills.
- Reliable transportation to the Austin office location.