Job Description
Are you seeking jobs near me with a weekend shift in Los Angeles, CA? Look no further. Apex Digital Solutions is looking for a dedicated Technical Support Engineer to join our elite support team. In this role, you will play a critical part in ensuring our enterprise clients have seamless access to our platform during peak times.
We offer a competitive hourly rate and a culture that prioritizes work-life balance. Enjoy every Friday through Sunday off while earning a top-tier salary in the heart of Downtown LA.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware and software issues.
- Monitor system health and respond to critical alerts during maintenance windows.
- Resolve complex technical tickets within established Service Level Agreements (SLAs).
- Document technical solutions and update the knowledge base for the team.
- Collaborate with engineering teams to identify root causes of recurring issues.
- Conduct training sessions for junior staff on weekend shifts.
- Ensure 100% customer satisfaction and retention during weekend operations.
Qualifications
- Minimum of 3 years of experience in technical support, IT helpdesk, or system administration.
- Strong proficiency in Windows and Linux operating systems.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and handle high-pressure situations.
- Clear verbal and written communication skills.
- Flexibility to work rotating weekends (Friday, Saturday, Sunday).