Job Description
Are you a tech-savvy professional looking for a rewarding Weekend Shift in the heart of Washington DC? We are seeking a dedicated Technical Support Specialist to join our dynamic team. This role is perfect for individuals seeking a flexible schedule without sacrificing a competitive salary.
As a key member of our support team, you will ensure that our critical infrastructure remains operational during off-hours, providing top-tier service to our internal and external clients. If you are passionate about technology and thrive in a fast-paced environment, we want to hear from you.
Responsibilities
- Provide expert technical support for hardware and software issues via phone and ticketing systems.
- Monitor server health and application performance to ensure 99.9% uptime.
- Diagnose and resolve complex network connectivity and security issues.
- Perform system backups, updates, and patch management.
- Collaborate with the team lead to document technical procedures and knowledge base articles.
- Assist in the setup and configuration of new workstations and peripherals.
Qualifications
- Minimum of 2 years of experience in IT support or a helpdesk environment.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Experience with remote desktop tools and ticketing software (e.g., Jira, Zendesk).
- Excellent verbal and written communication skills for client-facing interactions.
- Ability to work independently and manage time effectively during weekend shifts.
- CompTIA A+ or similar certifications are a plus.