Job Description
We are seeking a dedicated Weekend Technical Support Specialist to join our high-growth team in Columbus, Ohio. This is an excellent opportunity for individuals looking for local hiring near me with flexible weekend shifts and an immediate start date.
At TechFlow Solutions, we pride ourselves on delivering exceptional service and technical expertise. As a Weekend Specialist, you will be the first point of contact for our clients, ensuring their technical needs are met efficiently while maintaining our premium brand standards.
Why You Should Apply:
- Immediate Start: We are looking to fill this role immediately for the right candidate.
- Weekend Flexibility: Enjoy a balanced schedule with Saturday and Sunday shifts only.
- Competitive Pay: Earn between $18.00 and $24.00 per hour depending on experience.
- Local Focus: We prioritize hiring candidates within the Columbus, OH area.
Responsibilities
- Provide expert technical troubleshooting for hardware and software issues via phone and email.
- Assist customers with account management, password resets, and system navigation.
- Document all technical interactions and resolutions accurately in our CRM system.
- Collaborate with the Monday-Friday support team to ensure seamless service continuity.
- Maintain a professional, positive, and helpful demeanor during high-volume weekend periods.
- Perform routine system checks and report any technical anomalies to senior engineers.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology preferred.
- Strong proficiency with Microsoft Office Suite and general computer operations.
- Previous customer service or tech support experience is highly preferred.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Excellent verbal communication skills and the ability to explain complex concepts simply.
- Must reside within the Columbus, OH area.