Job Description
Join Our Team: Start Your Career Today
Are you looking for a rewarding opportunity in Toledo, OH? Horizon Logistics is currently seeking motivated Customer Service Associates to join our expanding team. We value hard work, dedication, and a positive attitude. This is an excellent opportunity for individuals seeking no experience jobs with a company that invests in its people.
As a Customer Service Associate, you will be the face of our brand, ensuring our clients receive top-tier support. We offer comprehensive training, competitive pay, and a supportive work environment. Don't let a lack of experience hold you back—apply today and launch your career with us!
Responsibilities
- Handle Customer Inquiries: Respond to customer emails and phone calls in a timely and professional manner to resolve issues and answer questions.
- Process Orders: Accurately input and process customer orders, ensuring all details are correct and verifying shipping information.
- Resolve Complaints: Listen actively to customer concerns and work towards effective, satisfactory resolutions.
- Maintain Records: Keep detailed and organized records of customer interactions, transactions, and comments.
- Collaborate: Work closely with the warehouse and sales teams to ensure smooth operations and communication.
- Upsell & Cross-sell: Identify opportunities to suggest additional products or services to meet customer needs.
Qualifications
- Education: High school diploma or GED equivalent is preferred.
- Experience: No prior experience required—we provide on-the-job training!
- Skills: Excellent verbal and written communication skills.
- Attitude: A friendly, patient, and professional demeanor is essential.
- Technical: Basic computer proficiency and ability to learn new software quickly.
- Availability: Ability to work a full-time schedule, including weekends if necessary.