Job Description
Join Coastal Growth Partners as an Entry Level Customer Support Specialist and launch your career in Jacksonville's thriving business community! We're seeking motivated individuals with a passion for problem-solving to deliver exceptional customer experiences. This full-time position offers comprehensive training, career advancement opportunities, and a collaborative team environment. Perfect for recent graduates or career changers looking to build foundational skills in customer service and digital communication tools.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions using knowledge base resources
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex customer concerns
- Contribute to process improvements by identifying recurring customer issues
- Meet performance metrics for response time and resolution rates
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Valid Florida driver's license (may require occasional client visits)
- Pass background check and drug screening