Job Description
<strong>Join Our Team at MetroConnect Solutions!</strong><br><br>We are currently hiring for multiple <strong>Entry-Level Customer Service</strong> positions in the heart of Philadelphia. No prior experience is necessary! We provide full on-the-job training for motivated individuals looking to kickstart their career.<br><br><strong>Why Apply?</strong><br>• <strong>Walk-in Interviews:</strong> Bring your resume and meet us directly.<br>• <strong>Competitive Pay:</strong> Earn between $18.00 and $24.00 per hour.<br>• <strong>Flexible Schedules:</strong> Day and night shifts available.<br>• <strong>Fast Growth:</strong> Clear pathways for promotion and advancement.<br><br>Don't miss this opportunity to work with a dynamic team in a stable environment.
Responsibilities
- <ul><li>Answer inbound calls and respond to customer inquiries via email and chat in a professional manner.</li><li>Assist customers with product information, order processing, and account troubleshooting.</li><li>Resolve customer complaints and issues efficiently to ensure high satisfaction levels.</li><li>Document all customer interactions and update internal records accurately.</li><li>Collaborate with the sales team to identify upselling opportunities.</li><li>Maintain a clean and organized workspace and follow all company safety protocols.</li></ul>
Qualifications
- <ul><li>High school diploma or GED equivalent.</li><li>Must be at least 18 years of age.</li><li>Basic computer literacy and typing skills.</li><li>Strong verbal and written communication abilities.</li><li>Ability to work independently as well as part of a team.</li><li>Reliable transportation is required for commuting to our Philadelphia location.</li></ul>