Job Description
Are you looking for local jobs near you in Illinois? Apex Logistics Solutions is expanding our team and seeking a dedicated Customer Service & Operations Specialist to join our high-performing Chicago office. We pride ourselves on providing top-tier service and fostering a supportive environment for career growth.
In this role, you will be the face of our company, managing client inquiries, coordinating logistics, and ensuring our operations run smoothly. If you are a proactive problem solver who thrives in a fast-paced local market, we want to hear from you.
Why Join Us?
- Competitive hourly wage and annual bonus structure.
- Comprehensive health, dental, and vision insurance.
- Professional development and leadership training programs.
- A collaborative team culture that values local talent.
Responsibilities
- Manage high-volume inbound and outbound calls and emails regarding shipping status and account inquiries.
- Coordinate with warehouse and dispatch teams to ensure accurate order fulfillment and timely delivery.
- Resolve complex customer issues with empathy and efficiency, escalating critical matters when necessary.
- Maintain accurate records in our CRM software and prepare daily performance reports.
- Assist in the onboarding and training of new team members to maintain high service standards.
- Conduct regular quality assurance checks on customer interactions to ensure compliance with company policies.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Minimum of 2 years of experience in customer service, logistics, or operations.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
- Ability to multi-task and prioritize tasks in a dynamic, fast-paced environment.
- Reliable transportation and willingness to work flexible shifts, including occasional overtime.