Job Description
Immediate openings in Cleveland! No resume needed for walk-in interviews. Join our dynamic team at Cleveland Career Hub where we're revolutionizing customer support. We offer competitive pay, comprehensive benefits, and a supportive environment that values growth. Located downtown at 200 Public Square, our modern facility features collaborative workspaces and flexible scheduling. Perfect for career changers or experienced professionals seeking advancement.
As a Customer Service Representative, you'll be the voice of our brand, transforming customer interactions into memorable experiences. We invest in your success through continuous training and clear career pathways. Our team culture celebrates innovation, and we recognize top performers with monthly bonuses and advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Meet/exceed performance metrics for response times and resolution rates
- Collaborate with team members to improve service quality
- Stay current on product knowledge and company policies
- Identify opportunities for process improvements
- Participate in monthly training sessions and team meetings
Qualifications
- High school diploma or equivalent (required)
- Minimum 1 year customer service experience (preferred)
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude with customer-first mindset