Job Description
Join our dynamic team at Detroit Metro Careers and become the voice of our valued customers! We're seeking passionate individuals to fill our full-time Customer Service Specialist positions with immediate walk-in interviews available. No appointment needed—just bring your resume and enthusiasm! Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. Perfect for those seeking stable careers in Detroit's thriving job market.
What We Offer:
- Immediate start with walk-in interviews
- Comprehensive health benefits package
- Advancement opportunities within 12 months
- Free on-site parking and transit stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues efficiently
- Document all interactions in CRM systems with 100% accuracy
- Collaborate with sales and support teams to enhance customer experience
- Maintain performance metrics above 95% customer satisfaction
- Participate in weekly training sessions to refine skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Positive attitude and solution-oriented mindset
- Available for flexible shifts including weekends