Job Description
Join our dynamic team at GlobalConnect Solutions and kickstart your career immediately! We're seeking a passionate Customer Service Representative to deliver exceptional experiences for our growing client base in El Paso. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions matter.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical support teams for complex escalations
- Maintain high customer satisfaction scores
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) required