Job Description
Ready to start your career immediately? Global Solutions Inc. is hiring Customer Service Representatives for walk-in interviews in Kansas City! No appointment needed – just bring your resume and enthusiasm. Join our award-winning team with competitive pay, benefits, and growth opportunities.
Why Join Us?
- Same-day interviews and hiring decisions
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement paths
- Modern downtown workspace
Walk-In Hours: Mon-Fri, 9 AM - 4 PM at 123 Main Street.
Responsibilities
- Handle 50+ daily customer inquiries via phone/email/chat
- Resolve billing and service issues with 95% first-contact resolution
- Process orders and update customer accounts in CRM systems
- Document interactions and maintain detailed case notes
- Meet/exceed monthly KPIs for satisfaction and efficiency
- Collaborate with support teams on complex escalations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Windows, MS Office, and CRM software
- Strong typing skills (40+ WPM)
- Exceptional verbal/written communication skills
- Ability to work rotating weekends/holidays
- Positive attitude under pressure