Job Description
Join our dynamic customer service team in Portland and become the voice of our brand! We're seeking passionate individuals to deliver exceptional experiences to our growing client base. Enjoy a collaborative environment with growth opportunities, competitive benefits, and the chance to make an immediate impact. Walk-in interviews welcome – no appointment needed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Process orders, returns, and account modifications efficiently
- Document interactions in CRM system with precision
- Collaborate with support teams to resolve complex issues
- Identify opportunities for process improvements
- Meet/exceed performance metrics for resolution times
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong written and verbal communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Flexibility to work weekends/holidays as needed