Job Description
Join MetroCare Solutions and become part of our award-winning customer service team! We're hiring enthusiastic professionals to deliver exceptional experiences to clients across the Washington DC metro area. Enjoy a modern downtown office, comprehensive benefits, and opportunities for rapid career advancement. Walk-in interviews are held daily!
Why Choose Us? • Industry-leading training programs • Flexible scheduling options • Health/dental/vision insurance • 401(k) with company match • Monthly performance bonuses • Professional development stipends
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical issues
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to troubleshoot complex service disruptions
- Meet/exceed monthly performance metrics for resolution times and customer satisfaction
- Participate in quarterly training sessions to update product knowledge
- Identify upsell opportunities for premium service packages
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years in customer service or call center environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills with clear articulation
- Ability to multitask in fast-paced digital environments
- Strong problem-solving abilities with logical approach
- Available for rotating weekend shifts (1-2 weekends/month)
- Must pass background check and drug screening