Job Description
Join our dynamic team and start your career immediately! LocalHire Solutions is seeking enthusiastic Customer Service Representatives to provide exceptional support to our clients in Las Vegas. This full-time, on-site position offers competitive pay, comprehensive training, and rapid onboarding for qualified candidates. If you're ready to make an impact in your community and grow professionally, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing issues, product questions, and service concerns
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficient with Microsoft Office Suite and CRM tools
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- Excellent verbal and written communication skills
- Positive attitude with service-oriented mindset