Job Description
Join our dynamic team at Oakland Community Solutions and transform your career! We're urgently seeking enthusiastic Customer Service Representatives for immediate full-time positions in Oakland, CA. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with growth opportunities. Walk-in interviews are now available – no appointment needed! Apply today and start making a difference in your community.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing issues and product concerns efficiently to ensure customer satisfaction
- Process orders, applications, and service requests accurately
- Update customer records and maintain detailed documentation in CRM systems
- Collaborate with cross-functional teams to improve service delivery
- Meet performance metrics for response time and resolution rates
- Identify upsell opportunities and promote company services
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Positive attitude with commitment to customer excellence