Job Description
Join TechFlow Solutions as a Part-Time Customer Experience Specialist and become the face of innovation in Austin's thriving tech scene! We're seeking passionate individuals to deliver exceptional service while supporting our cutting-edge SaaS platform. Enjoy flexible scheduling, competitive compensation, and opportunities for growth in a dynamic environment. Perfect for students, career-changers, or professionals seeking work-life balance.
Responsibilities
- Deliver personalized customer support via phone, chat, and email
- Resolve technical issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to improve processes
- Identify upsell opportunities based on customer needs
- Participate in quarterly product training sessions
- Maintain 95% customer satisfaction metric
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or tech support experience
- Proficiency with CRM software (Salesforce knowledge a plus)
- Exceptional written and verbal communication skills
- Ability to work flexible hours including weekends
- Strong problem-solving and conflict resolution abilities
- Valid Texas driver's license (for occasional client visits)