Job Description
Join Fresno Community Solutions as a Customer Service Representative and become the voice of our thriving community! We're seeking passionate individuals to deliver exceptional support to local residents while advancing their careers. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a real difference in Fresno.
Our walk-in interview process makes joining our team simple—no appointments needed! Bring your enthusiasm and drive, and we'll provide the training and tools to succeed. Work in a supportive environment where your growth is our priority.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing concerns and service disruptions efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service quality
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for customer satisfaction
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Positive attitude and willingness to learn
- Available for flexible scheduling including weekends