Job Description
Join our vibrant team in El Paso and launch your career in customer service! At Sunshine Retail Solutions, we're committed to nurturing local talent and providing growth opportunities for ambitious individuals. As an Entry-Level Customer Service Representative, you'll be the friendly voice of our brand, helping customers with inquiries, orders, and support. Enjoy competitive pay, comprehensive training, and a supportive work environment right here in El Paso. No prior experience required—just your positive attitude and eagerness to learn!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately in our CRM system
- Collaborate with team members to resolve complex customer issues
- Maintain detailed records of customer interactions and transactions
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities to improve customer satisfaction workflows
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required (college students welcome)
- Excellent verbal and written communication skills in English and Spanish
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications and willingness to learn new software
- Positive attitude with a customer-first mindset
- Ability to work in a fast-paced environment with minimal supervision
- No experience necessary—training provided!