Job Description
Join our award-winning team at Apex Solutions Group! We're seeking passionate Customer Service Representatives to deliver exceptional experiences in Raleigh's thriving business hub. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Walk-in interviews held daily at our Raleigh location!
Responsibilities
- Handle customer inquiries via phone, email, and live chat
- Resolve billing and technical support issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics (CSAT, resolution rates)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities